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  • 金沙城中心注册送188

    Intelligent Customer Engagement


    Measure Effectiveness of Each Customer Engagement

    A company must be able to record individual points of contact across the enterprise using a dynamic platform that provides a framework through which the best practices of each line of business can be modeled. All divisions and each department are delivered real-time information to each individual employee.

    Introducing Intelligent Customer Engagement (ICE)

    • Make business decisions based on knowledge of customer, current situation and historical data
    • Monitor, Track, and store key application and interaction events at all customer touch points
    • Measure the effectiveness of business decisions through analysis of metrics from customer interaction information
    • Influence customer interactions with situational automations and guidance that empower every touch point to reinforce a positive customer experience
    • Maximize mutual value through increased purchases, referrals, price premiums, and reduced cost of service during daily e-business and traditional customer transactions
    • Increased revenue and improve customer and employee retention